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This sucks! Can't get itunes to down load premium feed!

Posted: October 20th, 2009 4:14 am
by StephenB
I've sent emails to support with no response. I can't get itunes to download premium feeds. I put my user name and password in and it says username or password incorrect. I log in to just fine with that info. What gives?!?!?!?!??

Posted: July 10th, 2010 1:42 pm
by super_user
Hello StephenB,
I am sorry to hear that support never got back to you. The username/password in the Premium Feed are case-sensitive. Please be sure to enter both exactly as you did when you signed up.
I hope this helps.

Posted: July 19th, 2010 5:57 pm
by ergin
I have the same problem(basic account)

Posted: July 19th, 2010 9:46 pm
by super_user
@ergin - We are sorry to hear that you're having a problem downloading our Basic iTunes feed. Kindly email us at contactus[at] and a customer service rep will help you resolve the issue as soon as possible. Thank you and apologies for the inconvenience.